Privacy Policy
PRIVACY POLICY
This Privacy Policy explains how Zero Outfits (“we”, “us”, “our”) collects, uses and protects your personal information when you visit zerooutfits.com (the “Site”), place an order, or contact us. By using the Site, you agree to the practices described here.
1. Contact Us
If you have any questions about this policy or your personal information, contact us:
- Email: zerooutfits0@gmail.com
- Phone / WhatsApp: 0329 1234030
2. Information We Collect
Information you give us: name, phone number, email address, billing and delivery address, order details, body measurements (for customized orders), and any message you send us via the contact form, email or WhatsApp.
Information collected automatically: IP address, browser and device type, pages viewed, products viewed, time spent on the Site and referring website. This is collected through cookies and similar technologies.
Payment information: Online payments are processed by our payment providers. We do not store your full card details on our servers. For Cash on Delivery orders, no payment details are collected.
3. How We Use Your Information
- To process, confirm, ship and deliver your orders
- To contact you about your order, delivery, exchange or refund
- To provide customer support and handle customized or stitching requests
- To detect and prevent fraud or fake orders
- To improve our Site, products and shopping experience
- To send you offers, new arrivals and updates, where you have agreed to receive them
- To comply with legal obligations
4. Sharing Your Information
We do not sell your personal information. We share it only with trusted parties who help us run the business:
- Courier and delivery partners: name, phone number and address, so your parcel can be delivered.
- Payment providers: to process online payments securely.
- Website and hosting providers: to operate our WooCommerce store.
- Analytics and advertising partners: such as Meta (Facebook/Instagram), to measure and improve our advertising.
- Authorities: when required by law, court order or to protect our rights.
5. Cookies and Tracking
Cookies are small files stored on your device. We use them to keep your cart working, remember your preferences, understand how visitors use the Site, and show relevant ads. We use these types of cookies:
- Necessary: required for the cart, checkout and security.
- Functional: remember your settings and choices.
- Analytical: show us how the Site is used.
- Advertising: help deliver and measure ads, including the Meta Pixel.
You can accept, reject or customize cookies using the cookie banner, or block them in your browser settings. Blocking some cookies may affect how the Site works.
6. Targeted Advertising
We may show you ads on Facebook, Instagram and other platforms based on your activity on our Site. You can opt out through your ad settings on those platforms or by rejecting advertising cookies in our cookie banner.
7. Data Security
We take reasonable technical and organizational steps to protect your information from loss, misuse and unauthorized access. However, no online system is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We keep your information for as long as needed to fulfil orders, provide support, meet legal and accounting requirements, and resolve disputes. You may ask us to delete your data at any time (see Your Rights).
9. Your Rights
You may contact us to access, correct, update or delete your personal information, or to unsubscribe from marketing messages. We will respond within a reasonable time. Some information may need to be kept for legal or order-related reasons.
10. Children
Our Site is not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.
11. Third-Party Links
Our Site may link to third-party websites or social media pages. We are not responsible for their privacy practices, so please read their policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
