REFUND POLICY
Your satisfaction matters to us. This policy explains when and how refunds are issued at Zero Outfits.
1. Eligibility for a Refund
You may request a refund within [7] days of receiving your order if:
- You received the wrong item, and we cannot replace it
- Your item arrived damaged or defective
- Your order is missing items
- The product is out of stock after you paid and no exchange is possible
2. Conditions
- Please report the issue within 24–48 hours of delivery with clear photos, and where possible an unboxing video
- The item must be unused, unwashed and in its original packaging with tags
- Refunds are approved only after we receive and inspect the returned item
3. Non-Refundable Items
- Customized and made-to-measure orders
- Unstitched fabric that has been cut, stitched, washed or altered
- Final sale, clearance or bumper sale items (unless defective or wrong)
- Orders refused at the doorstep without a valid reason
- Delivery charges, unless the return is due to our error
4. Refund Process
- Contact us on WhatsApp at 0329 1234030 or email zerooutfits0@gmail.com with your order number and reason.
- Our team will review your request and reply within 1–2 working days.
- If approved, send the item back as instructed.
- After inspection, your refund is processed within [5–7] working days.
5. Refund Method
- Online payments: refunded to the original payment method.
- Cash on Delivery orders: refunded by bank transfer, JazzCash or Easypaisa to the account you provide.
- Alternatively, you may choose store credit for future purchases.
6. Cancellations
Orders can be cancelled before dispatch by contacting us on WhatsApp or email. Once an order is shipped, or if it is a customized order already in production, it cannot be cancelled.
7. Need Help?
Email zerooutfits0@gmail.com or WhatsApp 0329 1234030. We’re happy to help.
