Help center
Welcome to the Zero Outfits Help Center. Find quick answers about ordering, delivery, payments, sizing, customization, exchanges and refunds. Can’t find what you need? Our team is happy to help.
Ordering | Shipping & Delivery | Payment | Sizing & Customization | Exchange & Refund | Product & Care | Account
Ordering
How do I place an order?
Browse our collections, choose your product, select the options (size or fabric type where available) and click Add to Cart or Buy Now. Enter your delivery details at checkout and confirm your order. You will receive an order confirmation by email or phone.Can I order on WhatsApp?
Yes. You can place an order or ask about customization on WhatsApp at 0329 1234030. Please send the product name or code (for example, 6302), your name, phone number and full delivery address.Can I change or cancel my order?
You can change or cancel an order before it is dispatched. Message us on WhatsApp or email as soon as possible with your order number. Once an order is shipped, or a customized order is in production, it cannot be cancelled.Will I get an order confirmation?
Yes. After you order, our team may contact you by phone or WhatsApp to confirm your details before dispatch. Please keep your phone available.
Shipping & Delivery
Do you deliver all over Pakistan?
Yes. We deliver nationwide, and delivery is free across Pakistan with no minimum order.How long does delivery take?
Ready-to-wear, customized and unstitched orders are delivered in 5–7 working days. Delivery may take longer during sales, holidays, or in remote areas.How can I track my order?
Once your order is dispatched, we will share the courier name and tracking number by WhatsApp, SMS or email. If you haven’t received it, contact us with your order number.What if I’m not available at delivery?
The courier will usually attempt delivery more than once and call you first. Please make sure your phone number and address are correct. Orders refused or unreachable repeatedly may be returned to us.
Payment
What payment methods do you accept?
We accept Cash on Delivery (COD) and available online payment options shown at checkout. Checkout is secure and encrypted.Is my payment information safe?
Yes. Online payments are handled by secure payment providers, and we do not store your full card details. Read more in our Privacy Policy.Why is the price on sale?
Many of our products are offered at a discounted price for a limited time. The price shown when you place your order is the price you pay.
Sizing & Customization
How do I choose my size?
For ready-to-wear items, check the size options on the product page. If you are unsure between two sizes, message us your bust, waist and hip measurements on WhatsApp and we will guide you.Do you offer customized stitching?
Yes. For unstitched suits, we can arrange customized stitching to your measurements. Contact us on WhatsApp at 0329 1234030 with your product choice and measurements. Customized orders take about 5–7 working days.Can I return a customized order?
Customized and made-to-measure orders are not eligible for exchange or refund, unless the item is defective or wrong. Please double-check your measurements before confirming.What does “3PC” or “2PC” mean?
3PC means a shirt, trouser and dupatta (or shawl). 2PC means a shirt and trouser. The exact pieces are listed in each product’s description.
Exchange & Refund
What is your exchange and refund policy?
You can request an exchange or refund within the stated period if you received a wrong, damaged or defective item. Items must be unused, with original tags and packaging. Full details are in our Exchange Policy and Refund Policy.My item is damaged or wrong. What should I do?
Contact us within 24–48 hours of delivery with your order number and clear photos (an unboxing video helps). We will resolve it quickly.How long does a refund take?
After we receive and inspect the returned item, refunds are processed within the time stated in our Refund Policy. COD refunds are sent via bank transfer, JazzCash or Easypaisa.
Product & Care
Is the fabric original?
Yes. We guarantee 100% original, quality-checked fabric for every piece.Will the product look exactly like the photos?
We try to show our products as accurately as possible. Slight color differences can occur because of screen settings and lighting.How do I care for my outfit?
Embroidered, chikankari and shawl pieces are best dry cleaned. For other fabrics, follow the care label. In general, wash dark colors separately in cold water, avoid harsh detergents and bleach, and iron on low heat on the reverse side.
Account & Support
Do I need an account to order?
No. You can check out as a guest. An account lets you view order history, save addresses and use a wishlist.I forgot my password.
Click Lost your password? on the login page and follow the email instructions. If you don’t receive an email, contact us.
Still Need Help?
Our support team is here for you.
- WhatsApp / Phone: 0329 1234030
- Email: zerooutfits0@gmail.com
- Instagram / Facebook: message us on our official pages
- Support hours: [e.g., Monday–Saturday, 10:00 AM – 8:00 PM]
When contacting us, please include your order number and the phone number used for the order so we can help faster.
