EXCHANGE POLICY
We want you to love what you receive from Zero Outfits. If something isn’t right, we’re happy to help with an exchange under the conditions below.
1. Exchange Period
Exchange requests must be made within [7] days of receiving your order. Requests after this period will not be accepted.
2. When You Can Exchange
- You received the wrong item, size, color or design
- You received a damaged, defective or stained item
- Your ready-to-wear item does not fit (subject to size availability)
3. Conditions
- The item must be unused, unwashed, unaltered and in its original condition
- Original tags, packaging and the invoice must be included
- Exchange is subject to stock availability. If your requested item or size is unavailable, you may choose another item of equal value or opt for store credit
- Price differences, if any, must be paid before the replacement is sent
4. Non-Exchangeable Items
- Customized or made-to-measure orders and stitched unstitched fabric
- Unstitched fabric that has been cut, washed, stitched or altered
- Items bought on final sale, clearance or bumper sale offers (unless defective or wrong)
- Items with damage caused after delivery, or minor slight color differences caused by screen display or lighting
5. How to Request an Exchange
- Contact us on WhatsApp at 0329 1234030 or email zerooutfits0@gmail.com with your order number.
- Send clear photos of the item (and of the defect or error, if applicable).
- Once approved, send the parcel back to the address we provide.
- After we receive and inspect the item, we will dispatch your replacement within [3–5] working days.
6. Shipping Costs
If the exchange is due to our mistake (wrong or defective item), we cover both delivery charges. For size or personal-choice exchanges, the customer bears the return shipping cost.
